Billtrust
Short one-sentence description of the project.
The Problem
Clear articulation of the problem. Focus on complexity, misalignment, inefficiencies, etc.
Key Challenge: Translating technical workflows into clear visual systems for non-technical stakeholders.
Process
Research & Discovery
Explain insights, stakeholder interviews, audits, etc.
Design Strategy
Explain frameworks, hierarchy decisions, visual systems.
Before and after simplification of workflow diagram.
Solution
Explain what you built and why.
Impact
- Reduced onboarding confusion by 18%
- Improved internal documentation clarity
- Standardized visual templates across teams